Frequently Asked Questions

The following are a list of frequently asked questions about Five Senses Education.

If you don't see an answer to your question below please use the contact form here and we will respond as soon as possible.

General

Singapore Curriculum Supplies is a business name used by Five Senses Education Pty Limited (www.fivesenseseducation.com.au). Five Senses Education is an educational retailer, distributor and publisher which has been operating for more than 40 years in north-west Sydney.

We have created this website to showcase those educational resources which have been specifically created for, or are compliant with the Singapore Curriculum requirements.

Delivery within Australia

For delivery within Australia, we offer free freight for orders over AUD $100. 

The cost of all deliveries within Australia for orders under AUD $100 is AUD $9.

International Deliveries

For delivery outside Australia, we charge based on the value of the order:

Order Value

Delivery Charge (Registered Post)

A$0 - $50

A$30

A$50.00 to $99.99

A$60

A$100 to $199.99

A$100

A$200 to $499.99

A$150

A$500 to $999.99

A$260

A$1000.00 to $2999.99

A$350

A$3000+

A$400

A$5000 to $9999.99

A$500

A$10,000+

By arrangement

 

Items on our website are in our core range and we endeavour to keep them in stock at our warehouse.  Products are updated on a daily basis so that the site is as accurate as possible.

In some cases due to high demand of causes beyond our control we may not be able to supply an item immediately. If that is the case, we will dispatch the rest of your order and notify you of any items which have been backordered. Once stock of backordered items becomes available we will dispatch to you without further delivery charge. If you would rather not wait for backordered items, please notify us as soon as possible and we will provide a refund for that item to your credit card or PayPal account, or if you prefer, we can supply you another item of equal value in its place.

You can pay for your order with Visa, Mastercard and Paypal for immediate release of your order. You can also pay by direct debit, cheque and money order however we are unable to release your order until funds have been received.

Schools wishing to pay on invoice may select “offline payment”. We require payment within 30 days of invoice.

We will attempt to send your goods via Australia Post or courier within 2 to 3 working days; however if goods are unavailable delivery will take a little longer.

Please note that in peak periods such as the back to school season, orders may take longer to process and dispatch. We will send you an email once the order has been processed.

For booklist orders placed after the due date, orders will generally take longer to process due to books coming from multiple suppliers and books being in high demand from multiple schools.

Under applicable consumer law, we are not required to give a refund or offer a credit if you change your mind about what you have purchased from us.  However we will happily exchange goods within 14 days of the date of purchase, provided the goods are in original condition, accompanied by proof of purchase from Five Senses Education and do not fall within the exceptions* below. 

*Please choose carefully as we do not offer exchange or refunds on educational workbooks, test papers, study aids, textbooks, gift vouchers, special orders, sale items, or products with Audio, DVD, Interactive or software components unless the seal is intact. 

You can choose between a refund, exchange or credit where goods:

  • are faulty
  • have been wrongly described
  • are different from a sample shown to you, or
  • do not do what they are supposed to.

For goods purchased in store, please return the goods to the store you purchased them at, together with your receipt.

If you have purchased online, please contact us ([email protected]), quoting your order number with details of your proposed return before proceeding. You will be required to pay postage to return goods to us unless the goods are defective, or we have made a packing error.

Please contact us via [email protected] or call Yvonne on (02) 9838 9265 and we will be delighted to assist you. 

If you have a query about ordering, or an order you have already placed, please call our Seven Hills store and ask for Kayte or Maria:

Tel: (02) 9838 9265

Email: [email protected] 

Please use the contact form here and we will respond as soon as possible.